For stores using WASABI SWITCH
Our apology
To all stores using WASABI SWITCH,
We deeply apologize that unauthorized access to our system has led to the leak of your valued customers’ order information, damaging your credibility and your relationship with your customers.
The responsibility for this incident lies with WASABI. We will handle customer inquiries on your behalf. We regret the inconvenience and burden this places on you and ask for your understanding and cooperation.
WASABI INC.
- Current status
- The unauthorized access identified on October 14 and 16, 2026 has been traced and blocked. We are now investigating the scope and impact of the leaked information together with an external cybersecurity firm.
- Next update
- The findings of the external investigation are expected as early as Sunday, October 18. We will post them on this page as soon as they are available.
Marketplace and service integrations
| Marketplace / service | Status | Details | Action needed from stores |
|---|---|---|---|
| Rakuten Ichiba | Suspended | Suspended since October 17, 2026 following a notice from Rakuten Ichiba. Inventory, product and order synchronization will not take place. We are discussing how to connect during the suspension. |
|
| futureshop | Suspended | Since 17:40 on October 16, 2026, inventory, product and order synchronization has been suspended. We are discussing resumption with futureshop. |
|
Other integrations
There is currently no suspension notice for the integrations below. If the situation changes, we will add them to the table above. Note that all WASABI SWITCH accounts have been temporarily deactivated since 18:00 on October 16 (see "For stores" for how to reactivate).
Rakuma, Yahoo! Shopping, Yahoo! Auctions, Mercari Shops, Amazon, au PAY Market, Jmty, Musbi, eBay, Shopee, Lazada, Chrono24, eLADY, Qoo10, Luxuness, Yahoo! Taiwan, WeChat, Walmart, THE LUXURY CLOSET, Vestiaire Collective, Catawiki, PopChill, 95, Into Archive, Shopify, SHOPLINE, Shopserve, EC-CUBE, SNKRDUNK, Sumasell, Bramo, FROM JAPAN, JOOM, DOKODEMO, LUXCLUSIF, BUYMA, MOLTS, Rakuichiban, m department, TikTok Shop, Coupang, Etsy
What WASABI will do on your behalf
- Receive and answer customer inquiries (via the form and phone line on this page)
- Warn customers about suspicious messages and explain how to prevent further harm
- Publish investigation results and contact affected customers individually
- Report to the Personal Information Protection Commission and other authorities
Our requests to stores
- If a customer asks you about this incident, please direct them to this page (For customers).
- When reactivating accounts, always change the password. Tell our support team about any accounts you do not recognize.
- Please let us know through the store inquiry form whether you consent to being listed under "Affected stores". Only stores that consent will be listed.
How to reactivate your accounts
- Tell our support team one account you would like to reactivate.
- We will reactivate that account.
- Log in with the reactivated account and change its password first.
- Reactivate only the other accounts you need.
- Change the password of each reactivated account.
Template message for your customers
Use it in emails, social media or on your website, as is or adapted to your situation.
[Important] Notice to our customers about suspicious emails Thank you for shopping with us. We have been informed that WASABI SWITCH, the order management system we use (provided by WASABI INC.), was accessed without authorization by a third party, and that order information (your name, delivery address, phone number, email address, order date, item, amount, etc.) was leaked. WASABI SWITCH does not store credit card information, so no credit card information was included. Suspicious emails misusing this information — claiming, for example, that an item is out of stock and a refund will be issued — are asking recipients to contact a LINE account or enter card details. We will never ask you to contact us via LINE or to enter card or bank details. Please do not reply to such emails or access the links or LINE accounts they contain. WASABI INC. has set up a dedicated contact point for inquiries about this incident: https://incident-admin.wasab.net/en/customers We sincerely apologize for the concern and inconvenience this has caused.
Questions from stores
What should we do if a customer contacts us?
WASABI handles customer inquiries about this incident on behalf of stores. Please direct customers to the "For customers" section of this page. A template message for customers is available on the "For stores" page.
We want to know whether our store is affected.
We are investigating with an external firm and will contact each store individually once the scope is confirmed.
How do we reactivate our accounts?
Tell our support team one account you wish to reactivate. After we reactivate it, log in and change the password immediately, then reactivate only the other accounts you need. See the second report for details.
https://wasabi-inc.biz/help/news/20261016-02/
About being listed on the "Affected stores" page
Only stores that have given consent are listed. To consent, or to change or withdraw a listing, please contact us using the inquiry form for stores.
What about losses or costs incurred by our store?
Based on the investigation results, our staff will explain individually. Please tell us your situation using the inquiry form for stores.