Apology and notice regarding the data leak caused by unauthorized access to WASABI SWITCH
A third party gained unauthorized access to WASABI SWITCH, the order and inventory management system provided by WASABI INC., and order information belonging to stores using the service was leaked.
This incident occurred in our system. The stores where you shopped are not at fault. WASABI will handle customer inquiries on their behalf.
We sincerely apologize to the stores using our service and to their customers for the serious concern and inconvenience this has caused.
WASABI INC.
Messages that misuse leaked order information, pretend to offer a refund and ask you to contact a LINE account or enter card details have been confirmed. In connection with this incident, WASABI will never ask you to contact us via LINE or to enter card or bank details.
What to do →- Current status
- The unauthorized access identified on October 14 and 16, 2026 has been traced and blocked. We are now investigating the scope and impact of the leaked information together with an external cybersecurity firm.
- Next update
- The findings of the external investigation are expected as early as Sunday, October 18. We will post them on this page as soon as they are available.
Help for fraud and misuse
We can help with fake refund emails, being directed to LINE, and financial losses. Choose the situation that applies and follow the guidance.
Get help →Incident response and recovery report
We will keep publishing the facts we have confirmed and the measures we have actually completed. Items under investigation are clearly distinguished from items confirmed safe.
Status report →For customers
If you bought from a store that uses WASABI SWITCH
How to deal with suspicious messages, how to protect yourself, and where to get help.
Information for customers →For stores
Businesses using WASABI SWITCH
Our apology and report, how to reactivate accounts, and a template message for your customers.
Information for stores →Latest updates
- Important[Urgent / Correction] Temporary suspension of the Rakuten Ichiba integration
- [Important] Integration with futureshop suspended
- Important[Second report] Temporary deactivation of all WASABI SWITCH accounts and request to change passwords
- Important[First report] Apology and report on the data leak caused by unauthorized access to WASABI SWITCH
- Important[Important] Warning about suspicious emails
Frequently asked questions
What is WASABI SWITCH, and how is it related to the store I bought from?
WASABI SWITCH is a system provided by WASABI INC. that online stores use to manage orders and inventory across multiple marketplaces.
This incident was caused by unauthorized access to our system. The store you purchased from is not at fault.
What information may have been leaked?
So far we have confirmed that order information (your name, delivery address, phone number, email address, order date, item, amount, etc.) is included. The exact scope is being investigated with an external firm, and we will post it here once confirmed.
Can I check whether I am affected?
We are still determining the affected scope. If you send us your purchase details (store name, order number, email address used for the order, etc.) through the inquiry form, we will contact you individually once the results are available.
Has my credit card information been leaked?
WASABI SWITCH does not store credit card information. Therefore, credit card information is not included in the leaked information.
However, suspicious emails, SMS and LINE messages that misuse the leaked order information and, pretending to offer a refund, try to get you to enter card or bank details have been confirmed. Never enter card numbers, bank account numbers or PINs. If you already have, contact your card issuer immediately.
I received an email, SMS or LINE message saying I will get a refund.
This may be a scam using the leaked order information. Do not reply, click links, add the LINE account, or enter card numbers, bank account numbers or PINs.
In connection with this incident, WASABI will never ask you to contact us via LINE or to enter card or bank details. If you are worried, please contact us using the inquiry form on this page.
Contact
If you share your purchase details (store name, order number, email address used for the order, etc.), we can contact you individually once the investigation results are available.
Inquiries from customers →Phone support
Coming soon
Our phone support center is being prepared and will be announced on this page when it opens.